Brain on Fire Tim McCormack, distilled.

When my approx. 4-year-old Canon Powershot S1 IS started displaying an image sensor malfunction, I thought I was going to have to drop a cool $400 on a new camera. But Canon's website had a service notice stating that this was a known defect, and that they would repair this for free, including shipping.

What they sent me back was a Canon Powershot S5 IS. Sweet!