Do you know who you’re talking to?

There's an old maxim in retail and customer support: "If the customer has a bad experience, they will tell, on average, 13 other people." I've also heard the number as high as 20. Whatever the actual average, it has certainly been increased in the age of near-instantaneous and geographically-unrestricted communications.

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booty.licio.us – del.icio.us tail

When looking at a listing of links on del.icio.us, have you noticed that some people use next to no tags while others have 10 or even 20? I used to get annoyed at people who (in my mind) insufficiently tagged their posts, but I’ve been reconsidering my position on these core-taggers. I think they may paradoxically improve the relevance of search results.

Warning: Poorly-collected thoughts ahead. Caveat lector.

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